CPSC Recall & Firmware Update - Onewheel // Future Motion

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The micro-shredder that’s loved by all

Jack Mudd

Inside Onewheel Oct 06

2 min read

CPSC Recall & Firmware Update

FAQ

Is there a Onewheel recall?

Yes. But it’s not your typical recall. You don’t have to return your board to us. If you have a GT, Pint X, Pint, or XR, you will be able to download and install an important firmware update. That firmware update includes an innovative new safety alert feature called “haptic buzz.” Install the update and you’re good to go. If you have an Original Onewheel or Onewheel+, visit recall.onewheel.com for information on receiving a prorated refund in the form of a store credit.

Why are you using the term “recall” if it’s really a firmware update?

The CPSC considers the use of the term recall “non-negotiable” to draw consumer attention to safety notices.

Is Onewheel being banned?

No. We have worked tirelessly to develop haptic buzz and its rollout helps to establish that Onewheels are here to stay.

Why didn’t you recall the boards in 2022 when the CPSC first asked?

As we said in response to the CPSC’s statement last year, Onewheels do not have faulty components and they do not suddenly shut-off. Even after the CPSC’s 2022 announcement, we continued to work with the agency on ways to enhance safety and the overall experience for Onewheel riders. Like any new innovation, the haptic buzz safety feature took a huge amount of work to create and it wasn’t yet developed when the CPSC issued its statement in 2022. We are proud to have developed an exciting new safety feature that has allowed us to turn the page on this chapter.

What is the Onewheel controversy?

Future Motion issued a voluntary recall in September 2023. This occurred so that the Onewheel+ XR, GT, Pint X and Pint boards can receive a firmware update, adding the haptic buzz safety feature. This was done in cooperation with the CPSC and brings a resolution to the highly publicized disagreements with the agency in 2022.

How does haptic buzz work?

Haptic buzz works by modulating the Onewheel motor to create both a sound as well as a vibration when you are experiencing pushback. When haptic buzz activates, that is your Onewheel telling you that you need to lean back and slow down.

A Chat with Our CEO

What does this recall actually mean? Our Founder and CEO, Kyle Doerksen, breaks it down:

"The requirement to use the term "recall" for this type of announcement with the CPSC has caused some public confusion. Most riders think of it as a “firmware update” rather than a recall where you send the product back to the manufacturer. The fact is, overnight, the vast majority of Onewheels in circulation just got better. We are proud to have innovated an exciting new safety feature. That is the core of last week’s recall and has allowed us to turn the page on this chapter.

I think points of comparison are important. New technologies are often subject to much more scrutiny than products that people are already familiar with. If you look at actual safety per mile traveled or per user, Onewheels are comparable to bicycles and much safer than motorcycles. Of course, there is always risk when moving through the world at speed which is why wearing a helmet is so important with a product like ours."

Kyle then explains, "As we said in response to the CPSC’s statement last year, Onewheels do not have faulty components and they do not suddenly shut-off. We’ve always taken the position that Onewheels are as safe as any other board sport. Nevertheless, over the last year, we have continued to work with the CPSC on ways to enhance safety and the overall experience for Onewheel riders.

The haptic buzz safety feature took a huge amount of work and ingenuity to develop. It uses the motor to create feedback the rider can both feel and hear in addition to the Pushback warning. We are really excited to outfit our riders with another valuable safety feature. Every new board will now ship from the factory with haptic buzz installed."

Want More? Check Out the Full Interview

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