If you are receiving an error 16 this doesn't necessarily indicate an underlying problem with the board. In order to help evaluate this issue, please:

- Send us diagnostics from the app.
- Turn your board off and back on, and try riding again to see if you get another error 16 alert.
- If not, your problem should be solved.
- If you do get another error 16 alert, please send us another diagnostic from the app and start a support ticket [here](https://support.onewheel.com/hc/en-us/requests/new).

Upon receiving your second set of diagnostic and the support ticket, we will evaluate the case and communicate with you the next steps.

**Below are instructions on how to send diagnostics:**

- Connect to the app with a smart device through the “My Boards” page.
- Be sure your app has access to Wi-Fi.
- Once connected, click on the gear icon to access the board stats.
- When you scroll to the bottom of the page, you will see a banner reading “DIAGNOSTICS”.
- Please tap the banner, then “SEND DIAGNOSTICS” and it will give you an option to comment on the diagnostics.
- Please type a comment with your full name, email address, and board serial number.

**Once you have submitted diagnostics, please create a support ticket otherwise nobody will get back to you.**

_(Please allow one to two business days to review diagnostics)_

We will do our best to get you back riding in no time!